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Help...Error - Printable Version

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+--- Thread: Help...Error (/thread-38950.html)

Help...Error - grey lizard - 04-15-2007

Hi.I am a fresher out here.I recentely upgraded my pc.I have installed diablo II. It does not run but gives an error message..." unhandled exception:access violation (c0000005)".it was working well on my old pc.please help.thanx

Help...Error - Blue - 04-15-2007

brb, imma try and find this error problem solution for you on blizzards site.
i saw it there before


Receiving an Unhandled Exception Error during game launch or while actually playing can be caused by a few problems. As always, please patch the game first. The patch includes several fixes that may correct this type of error. You can patch the game by connecting to Battle.net for the auto-patch or you can download and run the stand-alone patch from our patch page at Blizzard Entertainment - Patch Page. After installing the patch, please reboot your computer and test the game again. If the patch does not correct the problem, please follow the steps below.

The first step is to reinstall the game, but before reinstalling, you may want to back up your single-player character files. These files are stored in the Diablo II\Save\ folder on your hard drive. The character files have the same name as the character. Save these files to another directory or to a floppy disk and then restore them once you have reinstalled the game.

Uninstall Diablo II by going to Start, Programs, Diablo II, and choose Uninstall Diablo II. Once the game is uninstalled you can delete the Diablo II folder from your hard drive.

Now, run a thorough scandisk and defrag of your hard drive(s). You will probably find it helpful to disable your screen saver and power management features before you scandisk or defrag. Sometimes Windows will restart the defragmentation and/or scandisk if your screen saver or power management kicks in.

(Windows 98/Me)
  • Click on the Start button and go to Run.
  • Type in "scandisk" (without quotes) and click the OK button.
  • Follow the prompts and select "Thorough" scandisk and let it run.
  • This will tell you if there are any problems on the hard disk.
  • Click on the Start button and go to Run
  • Type in "defrag" (without quotes) and click the OK button.
  • Follow the prompts to defrag your hard drive.
  • This will make the available space more usable by your programs.
(Windows 2000/XP)
  • Open My Computer, and select the local disk you want to check.
  • On the File menu, click Properties.
  • Click the Tools tab.
  • Under Error-checking, click Check Now.
  • Under Check disk options, select the Scan for and attempt recovery of bad sectors check box and the automatically fix file system errors box.
  • Select yes to schedule after restart if a dialog box comes up prompting you to do so.
  • Restart your computer
  • Open My Computer, and select the local disk you want to check.
  • On the File menu, click Properties.
  • Click the Tools tab.
  • Under Defragmentation, click Defragment now.
  • Select volume to Defragment.
  • Click Defragment.
Reinstall the multiplayer or full version of Diablo II and then install Diablo II: Lord of Destruction. You will need your original Diablo II play disc for the first part of the installation and the Expansion disc to finish the installation. You will also need to have your original CD-Key for Diablo II and the Lord of Destruction CD-Key accessible while you install. Windows 2000 users need Administrative rights to run the Diablo II program.

Once again, please patch the game. You can patch the game by connecting to Battle.net for the auto-patch or you can download and run the stand-alone patch from our patch page at http://www.blizzard.com/patches/.


Update your Video Drivers

If you still get any errors, you should try updating DirectX and your video and sound card drivers. Even if you are sure that your drivers are up to date, you should double check by visiting the manufacturer's website. For instruction on how to identify your DirectX version and video card model/drivers, please visit our web site at: http://www.blizzard.com/support/?id=msi0371p. Once you have identified your DirectX version and your video card, you can then update each.


Check if your system is overheating or overclocked

If your system is overclocked it may be producing too much heat which will adversely affect program performance. If the system is producing high amounts of heat but is not overclocked, we would suggest you add a fan to your system to help ventilate and cool the case.


Remove "New.net Application" from Add/Remove programs

Open control panel by going to Start, Settings, then Control Panel. Double click on Add/Remove Programs, and look for the program called New.net. If you find this application, please remove it.


Email Technical Support

If you still get errors, please email [email protected] with a detailed description of the steps already taken. Also please attach the files described below:

Please look in your Diablo II folder for any files that begin with D2 and end in .txt. To clarify, we want any file that looks like D2debug.txt, or D2nnnnnn.txt (n=number). Attach any error logs along with two files, your dxdiag.txt and msinfo.txt, for further diagnosis. To obtain the systems diagnostic files, follow the instructions below:

Important Note: Please reboot your system prior to creating the dxdiag and msinfo files.
  1. Click on Start.
  2. Click on Run. (For Vista Users, press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time)
  3. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool.
  4. Run each available DirectX test on the Display Tab and on the Sound Tab.
  5. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag).
  6. Click on the More Help tab and open the Microsoft system information tool (MSInfo).*
  7. Click on File and choose Export (save this file to your windows desktop as a text file and name it MSInfo). Please make sure to save this file as a .txt file and NOT as a .nfo file.
  8. Attach the dxdiag.txt and msinfo.txt files to your support email.
*Special MSinfo Instructions for Windows 2000/Vista users:

Windows 2000
  1. Create your dxdiag.txt file as explained above
  2. Now choose the More Help tab
  3. Highlight the System Information in the top left
  4. Go to the Action menu, choose All Tasks, Save As Text File
  5. Save the file to your Desktop and name the file msinfo.txt.
  6. Attach this msinfo.txt file and the dxdiag.txt file to your support email.
Windows Vista
  1. Press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time).
  2. Type in MSINFO32 and press Enter or click 'OK'. This will open the MSINFO diagnostic panel.
  3. Click "File" in the top left, then click "Export" - this will prompt you to choose a location to save the file.
  4. When the "Export As" window appears, choose the Desktop to save your file.
  5. Click "Save". Save the file to your Desktop and name the file msinfo.txt.
  6. Attach this msinfo.txt file and the dxdiag.txt file to your support email.


Help...Error - grey lizard - 04-15-2007

oops.will give it a try though.thanx

Help...Error - Blue - 04-16-2007

no problem