Quote:

• 1.The CD-Key is missing or unreadable
  
• 2.CD-Key in use by [Your Name]
  
• 3.CD-Key in use by [another player]
  
• 4.The CD-Key you installed with is invalid or is intended for another product
  
• 5.The CD-Key has been disabled
  
• 6.Are you seeing the message "Your CD key is disabled from realm play"?
  
• 7.Protecting your CD-Key
  
• 8.The CD-Key has been muted
  

Character/Account Issues

• 1.Account Registration Information
  
• 2.Account Closure Information
  
• 3.Diablo II Password Recovery Information
  
• 4.Account Expiration Information
  
• 5.Have you lost an item or items from your character?
  
• 6.Are you receiving an error message when trying to load a Battle.net character?
  
• 7.A "MORE" button has appeared on my Diablo II character list. What does this mean?
  
• 8.Character Expiration
  
• 9.Is your Diablo II character missing from the list?
  
• 10.Are you receiving a "Player not Found" message for Diablo II?
  
• 11.Changing Your Registered Email Address for Diablo II
  
• 12.Why does my Diablo II character die and then appear again in the same spot where the death occurred?
  
• 13.Are you missing your single player characters after installing the expansion? (PC)
  
• 14.My character is not saving the items I found or the experience I gained?
  
• 15.Are you unable to see your Diablo II character in a game? (PC)
  
• 16.Do you have unspent skill points on your Diablo II Realm Character, but can"t spend them? (PC)
  
• 17.Is your Diablo II Hardcore character suddenly invisible in chat channels? (PC)
  

Crashes, Error Messages, and Lockups

• 1. Are you receiving a message saying: "Please insert play disc" (when trying to start the game)? (PC)
  
• 2.Are you receiving a message saying: "Unhandled Exception: (c0000005)"? (PC)
  
• 3.Are you experiencing lockups or general crash errors? (PC)
  
• 4.Are you receiving a message saying: (Any error that occurs when starting the game) (PC)
  
• 5.Are you experiencing unrecoverable crashes in Mac OS X? (MAC)
  
• 6.Are you getting "Corrupt Data File" errors during gameplay or installation? (PC)
  
• 7.Are you receiving a message saying: (Any error that occurs when starting or joining a game with a single, open, or TCP/IP character)
  
• 8.Are you receiving a message saying: "Error 0x00000005: Access Denied"? (PC)
  
• 9.Are you receiving a message saying: "The archive is corrupt" or "Unable to authenticate archive" when patching? (PC)
  
• 10.Are you experiencing crashes when leaving Harrogath in Act V of the Expansion? (PC)
  
• 11.Lock Ups & Kernel Panics with Diablo II and Lord of Destruction (MAC)
  
• 12.Are you receiving a message saying: "Unhandled Exception Error" (when the opening movie starts) (PC)
  
• 13.Are you getting a 'blue screen' when you try to start Diablo 2? (PC)
  
• 14.Are you receiving a message saying: "D:/setup.exe is not a valid win32 application"? (PC)
  
• 15.Are you receiving a message saying: "Unable to load function; Ft_thunk (Kernell32.dll)"? (PC)
  
• 16.Does the Diablo 2 icon not appear on your desktop when you put the CD in? (MAC)
  
• 17.Are you receiving a message saying: "Error Decompressing Sprite"? (PC)
  
• 18.Are you experiencing lockups and have a KT7A Motherboard? (PC)
  
• 19.Are you receiving a message saying: "Assertion Failure Location : d3dTextureCache.cpp, line #82 Expression : tCache->nMaxNumItems"? (PC)
  
• 20.Are you receiving a message saying: "Assertion Failure Location: C:\Projects\Diablo2\Source \D2Common\UNITS\Units.cpp, line #1710"?
  
• 21.Does the Red Portal no longer appear after you kill the Summoner? (PC)
  
• 22.Are you unable to eject your CD after you finish playing the game? (MAC)
  
• 23.Are you receiving a message saying: "Diablo II does not have enough Memory to continue" (with the new expansion characters)? (MAC)
  
• 24.Are your single player character's not appearing after Lord of Destruction is installed?
  
• 25.Are you receiving a message saying: "MipMap Error: Cannot Expand 2MB Boundary"? (PC)
  

General Information

• 1.Are you looking for CD, CD-Key or Manual replacement information?
  
• 2.Battle.net Mail Features
  
• 3.Does the game support Intel-based Macs? (MAC)
  
• 4.Does the game run slow or choppy on your system? (PC)
  
• 5.What are the Diablo II minimum system requirements?
  
• 6.Information on virus detection and cleaning
  
• 7.Does the game run slow or choppy on your system? (MAC)
  
• 8.What is /dnd for?
  
• 9.How do I use the extra buttons on my mouse? (PC)
  
• 10.When does Diablo 2 save my game?
  
• 11.Is the game pausing while it spins up/down the CD? (PC)
  
• 12.Are you having problems getting additional mouse buttons to work in Classic Mode? (MAC)
  
• 13.Do you have an Asus P3V4X Motherboard? (PC)
  
• 14.Why does my character die and then appear again in the same spot where the death occurred? (PC)
  
• 15.Why wont my mouse button(s) work in Diablo II? (MAC)
  
• 16.Are you unable to see your character in a game? (PC)
  
• 17.Are you unable to create a game of the next level of difficulty after completing Normal or Nightmare? (PC)
  
• 18.Does one of your programs keep showing through the Diablo 2 screen? (PC)
  
• 19.Why is my USB keyboard and mouse freezing up during the game? (MAC)
  
• 20.Information on virus detection and cleaning
  

Hints, Cheat Codes, and Game Play Questions

• 1.Game Hints
  
• 2.Command line and in game options
  
• 3.Looking for Hints, Spoilers, and information from the basics to Rune Words?
  
• 4.A MORE button has appeared on my realm character list. What does this mean?
  
• 5.Why didn't Diablo appear when I broke all 5 seals?
  
• 6.Why does the game sometimes seem to bounce me back to where I was a few seconds ago?
  
• 7.When I reach Duriel's Lair the staff is gone and the entrance is closed! What do I do?
  
• 8.How can I play Hardcore games?
  
• 9.What do I do if I've lost a quest item?
  
• 10.Are you experiencing poor performance and framerates after installing the Diablo 2 Expansion? (PC)
  
• 11.I have unspent skill points on my Realm Character, but can"t spend them! (PC)
  
• 12.When I am trading with others, and I"m wearing a belt, the game won't let me remove it.
  
• 13.What happens when your character dies?
  

Install/Uninstall Issues

• 1.Are you experiencing problems installing the game?
  
• 2.Are you having problems installing our games in the Mac OS X Classic Mode? (MAC)
  
• 3.How to Uninstall and Reinstall (PC)
  
• 4.Are you experiencing problems installing the Diablo 2 Expansion? (MAC)
  
• 5.Are you receiving a message saying: "Please insert play disk" (when installing the expansion)? (PC)
  
• 6.Is your installation of Diablo II taking an extremely long time?
  
• 7.Are you receiving a message saying: checksum error (during the installation of the Diablo 2 Expansion)? (PC)
  
• 8.Are you receiving a message saying: "Cannot save the uninstall file, installation aborted"? (PC)
  

Multiplayer Connection Issues

• 1.Battle.net Connection issues
  
• 2.Are you receiving a message saying: "Your Connection Has Been Temporarily Restricted"?
  
• 3.Port Information for Firewalls, Proxies, and Routers
  
• 4.Are you receiving a message saying: "Unable to identify Application Version"?
  
• 5.Diablo II Battle.net messages
  
• 6.Unable to join a TCP/IP game? (PC)
  
• 7.TCP games on a LAN cannot seem to find my IP address! (PC)
  
• 8.I need help establishing a TCP/IP game on my LAN? (MAC)
  

Multiplayer General Information

• 1.Are you receiving an "Unable to Enter Game" or "Failed to Join Game" message when joining games?
  
• 2.Do you see strange names in your server list?
  
• 3.Are you trying to find out what that 'plug' icon means?
  
• 4.I'm getting a timed out or waiting for player message when playing
  
• 5.Information on the different ways to play Diablo II
  
• 6.How can I ignore a Battle.net user that is harassing me?
  
• 7.How to change the text font on Battle.net (PC)
  
• 8.Need Information on setting up a Remote Access Server (RAS)? (PC)
  
• 9.System Dialing your internet connection during TCP/IP LAN games... (PC)
  
• 10.When I"m playing, I come to a black edge of the world. What"s going on? (PC)
  
• 11.Can not send messages in the game? (MAC)
  
• 12.Are you getting the error Diablo II does not have enough Memory to continue? (MAC)
  

Video and Sound Issues

• 1.Are you getting a black screen at game startup, or during gameplay?
  
• 2.Black border around game (PC)
  
• 3.Video problems (Distortion, Crashes, and Unable to run in D3D) (PC)
  
• 4.Are you getting "No video modes found" when you run the video test, or "Error 22" when you try to start the game? (PC)
  
• 5.Why can't I hear any sounds or music?
  
• 6.How do I change from DirectDraw video mode to 3dfx Glide mode? (PC)
  
• 7.Do you have an NVIDIA-chip based video card and the "SoundBlaster Live!"? (PC)
  
• 8.Why don't I see RAVE or Open GL mode support on my system? (MAC)
  
• 9.Are graphics in the game washed out when you use Classic Mode? (MAC)
  
• 10.How do I set expert mode (setting the refresh rate)? (MAC)
  
• 11.Do the cinematic cut scenes appear to be in low resolution? (PC)
  
• 12.Why do my colors look washed out, or too bright in Glide mode? (PC)
  
• 13.Why are my icons rearranged after a game of Diablo 2? (PC)
  
• 14.How do I turn on EAX with my SBLive! Card? (PC)
  
• 15.Why don't I see anything but Software mode with my GameWizard Voodoo 2 card? (MAC)
  

and some more other things

Support News

Battle.net Account Security

Password Recovery

Driver Update Information

Battle.net Connection Issues

Hacks and Third Party Programs FAQ

BlueBleeder Wrote:Do you have a mouse scroller? Is it set to a "very sensitive" setting?
Thats the only thing I can think of... Is that you're scrolling your skills to fast...

MASTEROFREALITY Wrote:why when i get "Your connection has been temporarilly restricted from this realm" it lasts so long? its very annoying. used to be like 5 minutes restricion...always. and now it lasts for hours. basically, i know why im being restricted but why so long.