WoW Forums: don't confuse Tech Support with IT departments - Printable Version +- Blizzard Sector (https://www.blizzsector.co) +-- Forum: Blizzard Games (https://www.blizzsector.co/forum-8.html) +--- Forum: World of Warcraft (https://www.blizzsector.co/forum-95.html) +---- Forum: WoW News (https://www.blizzsector.co/forum-70.html) +---- Thread: WoW Forums: don't confuse Tech Support with IT departments (/thread-43672.html)

WoW Forums: don't confuse Tech Support with IT departments - NewsDude - 03-27-2008 Several subscribers of Blizzard's World of Warcraft recently expressed their concern on the WoW Forums over a blue post which merely stated that Technical Support is not be available 24/7. Misunderstanding came to a close, however, since another blue poster explained the company has IT departments that work around the clock. Drysc clarified that Tech Support, the World of Warcraft's arm responsible for "answering e-mails/phones/snail mail (seriously)/faxes/etc," operates 8AM to 8PM in overlapping shifts. There's no need to fret, since development related staff who actually address in-game problems are on-call 24/7 365 days a year. "If your sound isn't working, or the game is crashing, that would be Technical Support," said Drysc. Even when Tech Support is not available, in-house Blizzard designers, database engineers, server technicians, programmers, community managers and the like work non-stop to make sure World of Warcraft is up and running.