We are aware players may be experiencing technical difficulties while using Diablo II or Diablo II: Lord of Destruction. Players have reported their service will suddenly become interrupted during game play and are then unable to log back on to the Battle.net server as they receive the message “Your connection has been temporarily restricted from this realm. Please try to log in at another time.” These messages may appear as a result of:
- Rapidly connecting and disconnecting to Battle.net
- This is generally caused by connection or networking issues. If you are disconnected, we suggest you wait 5-10 minutes before reconnecting to Battle.net.
- You can check our Connection Issues page for help with disconnections.
- Creating or joining numerous games within a short time period
- Common causes include muling, magic finding, Baal/Pindleskin runs, and in some cases rapid actions within the game itself. If you stay in each game longer you should be able to avoid the restriction. Generally 10 minutes per game is fine.
- Rapidly swapping characters in and out of games.
- By the use of “add-on programs"
- Users must refrain from using any sort of “add-ons” or third party programs meant to interface or be run with the game on Battle.net. Use of such programs is a violation of the Battle.net Terms of Use and in addition to a restriction from Battle.net may also result in your account and CD-Key being permanently banned.
- Use of common programs can cause undocumented problems while playing on Battle.net. It is recommended that you close as many running applications as possible before playing.
- Chat channel abuse
- Chat channel abuse can be characterized by any action deemed inappropriate or harmful to others or to the stability of the servers themselves.
- This includes spamming, advertising websites, harassment, among other Battle.net Terms of Use violations.
- We recommend you read and understand the Battle.net Terms of Use as well as the Battle.net Terms of Use FAQ.
- Failed login attempts
- This commonly includes attempting to connect to Battle.net multiple times while using an invalid CD-Key or account password. As a security precaution the server will automatically restrict you after too many failed attempts.
- If you are having problems logging in to your account please visit the Password Recovery page to help explain the options for recovering your account. For various CD-Key issues please visit the CD-Key section of the support site.
This is a temporary restriction and it should automatically release itself after a predetermined amount of time. Each restriction is different and lengths are dependant upon the severity of the violation. If you find that your play style includes creating multiple games in a short period of time, please try reducing the number of games you create. This is also a realm specific error so you may find yourself being able to connect to the other 3 realms as well as Open Battle.net and Single Player.
If your temporary restriction lasts longer than 3 days please contact us by using our
webform and include your account name, realm, and a time frame of how long you have been experiencing this issue. Please be aware that we are not able to remove these restrictions.
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