07-01-2006, 01:28 PM
(This post was last modified: 08-05-2006, 06:24 AM by jedimaster86.)
(All rights on this guide are to Malloy.)
--------------------------------------------
Common Problems and Frequently Asked Questions:
Index:
Section 1: StarCraft and BW
-Muted Keys
-CD-Key in use by (Your Name)
-CD-Key in use by (another player)
-Patching errors
-“Corrupt Data File” error
-“Direct Draw” and “Direct Sound” errors
-AI and Trigger help
-Are you having difficulty connecting or staying connected to Battle.net?
-General links for further information
Section 2: Warcraft 3 and TFT
-Are you receiving an error that your CD-Key has been disabled for Ladder play?
-CD-Key in use by (another player)
-CD-Key in use by (Your Name)
-Your CD-Key has been muted
-Error Message: "Fatal Error, c0000005 Memory could not be read" (PC)
-Are you having difficulty connecting or staying connected to Battle.net?
-General Links for further information
Section 3: DiabloII and LoD
-CD-Key in use by (another player)
-CD-Key in use by (Your Name)
-Character Expiration
-Are you getting "Corrupt Data File" errors during gameplay or installation? (PC)
-Are you receiving a message saying: "Unhandled Exception: (c0000005)"? (PC)
-Are you having difficulty connecting or staying connected to Battle.net?
-Are you receiving a message saying: “Realm Down”?
-General Links for further information
Section 1: Starcraft and Broodwar
-Muted Keys:
If your CD-Key has been muted you can have it un-muted by entering a submission form:
http://www.blizzard.com/support/?id=eunmute000
Also, here is some more muting information that may help you understand why and how you were muted:
http://www.battle.net/info/cdkeymuting.shtml
-CD-Key in use by (Your Name)
This error typically comes up when you are lagging and will often go away after a few minutes wait but if it persists, follow these instructions:
http://www.blizzard.com/support/?id=asc0729p
-CD-Key in use by (another player)
This error comes up when another person is using the same CD-Key as yours. Battle.net will only allow one CD-Key on Battle.net at any given time. More information on this issue:
http://www.blizzard.com/support/?id=asc0641p
-Patching errors
If you are attempting to patch the game but are receiving errors in the process, please try to manually download the patch and install it from your system. They can be found here:
http://www.blizzard.com/support/?id=msc0411p
If the problem still persists, try these instructions:
http://www.blizzard.com/support/?id=asc01699p
-“Corrupt Data File” error
Corrupted data errors will require a re-installation. For more information, look here:
http://www.blizzard.com/support/?id=asc01633p
-“Direct Draw” and “Direct Sound” errors
All information in regards to this issue can be found here:
http://www.blizzard.com/support/?id=asc0152p
-AI and Trigger help
Blizzard Support will not solve trigger or AI issues through support, there are people that may be willing to help on other forums though. Here is the FAQs page for related issues:
http://www.battle.net/scc/faq/staredit.shtml
-Are you having difficulty connecting or staying connected to Battle.net?
Many people often have issues here, if you have a firewall, router and are using a newer windows program, this information will help you forward all relevant ports to enable gameplay:
Port Information for Firewalls, Proxies, and Routers:
http://www.blizzard.com/support/?id=msi0445p
If you use Windows XP built-in firewall for XP SP1:
http://www.blizzard.com/support/?id=msi0549p
If you’re using Windows XP built-in firewall for XP SP2:
http://www.blizzard.com/support/?id=msi0816p
How to reconfigure other routers/firewalls:
http://www.portforward.com/routers.htm
Now, if you still cannot join games or frequently lag out of a game or frequently disconnect, you may want to verify that your router doesn’t have the NAT Firewall enabled. This firewall was designed long after the release of Starcraft and causes many issues when online gameplay takes place. To know if your router uses this firewall, look into your user manual or call the manufacturer.
Also, after the download of an illegal program, often these steps will help ensure you aren’t infected with a virus and your server list is repaired:
Step 1) Remove the illegal program(s) from your computer.
Step 2) Run a virus/spyware/malware/adware scan(s).
Step 3) Remove any sensitive data from the computer (anything you've accessed via a password should have its password changed, Credit Cards used over that computer should be cancelled and reissued, etc.).
Step 4) Reset your server registry:
From your main screen, go to Start-->Run.
Type “regedit” (without quotes) in the dialogue box and click OK.
Click on the “+” icon beside the HKEY_LOCAL_MACHINE branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Click on the “+” icon beside the HKEY_CURRENT_USER branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Now start the game and try to connect to Battle.net. If it fails, go to step 5.
Step 5) Check your "hosts" file:
Click on Start then Search or Find files and folders to search your hard drive for a specific file.
In the file name field, type the word "hosts" (without the quotes) and search for that file.
Once Windows has found this file, you may want to make a backup copy and name it hosts.bak.
Double-click the hosts file (not the backup) and choose to open it using Notepad.
The term ".battle.net" should not appear anywhere in this document.
* If you see any ".battle.net" entries, please delete them.
Close the Notepad document and choose Yes when it asks you if you want to save the file.
--------------------------------------------
Trend Micro free virus scan:
http://housecall.trendmicro.com/hous...start_corp.asp
Spybot Search and Destroy:
http://www.safer-networking.org
Adaware SE:
http://www.lavasoft.de
SpySweeper:
http://www.webroot.com
-General links for further information
General SC and BW issues: (Blizzard support page)
http://www.blizzard.com/support/?id=msc000p
Network help:
http://www.blizzard.com/support/?id=msi0423p
Forum for gameplay issues: (CD-Key required)
http://www.battle.net/forums/board.a...ame=sc-general
If your question wasn’t answered and you are still experiencing problems, please make a post with a detailed explanation of your issue.
If your question is in relation to staying connected to battle.net, please make a post and include a tracert (http://www.blizzard.com/support/?id=adt0631p2 ) As well the contents of your Bnetlog.txt. (found within your Starcraft folder)
Section 2: Warcraft 3 and TFT
-Are you receiving an error that your CD-Key has been disabled for Ladder play?
Please refer to this post:
http://www.battle.net/forums/thread.aspx?f...tmp=1#new344730
-CD-Key in use by (another player)
Please refer to this page:
http://www.blizzard.com/support/?id=awr0641p
-CD-Key in use by (Your Name)
Please refer to this page:
http://www.blizzard.com/support/?id=awr0729p
-Your CD-Key has been muted
If your CD-Key has been muted you can have it un-muted by entering a submission form:
http://www.blizzard.com/support/?id=eunmute000
Also, here is some more muting information that may help you understand why and how you were muted:
http://www.battle.net/info/cdkeymuting.shtml
-Error Message: "Fatal Error, c0000005 Memory could not be read" (PC)
Please follow all the steps listed here:
http://www.blizzard.com/support/?id=awr0649p
-Are you having difficulty connecting or staying connected to Battle.net?
Many people often have issues here, if you have a firewall, router and are using a newer windows program, this information will help you forward all relevant ports to enable gameplay:
Port Information for Firewalls, Proxies, and Routers:
http://www.blizzard.com/support/?id=msi0445p
If you use Windows XP built-in firewall for XP SP1:
http://www.blizzard.com/support/?id=msi0549p
If you’re using Windows XP built-in firewall for XP SP2:
http://www.blizzard.com/support/?id=msi0816p
How to reconfigure other routers/firewalls:
http://www.portforward.com/routers.htm
Also, after the download of an illegal program, often these steps will help ensure you aren’t infected with a virus and your server list is repaired:
Step 1) Remove the illegal program(s) from your computer.
Step 2) Run a virus/spyware/malware/adware scan(s).
Step 3) Remove any sensitive data from the computer (anything you've accessed via a password should have its password changed, Credit Cards used over that computer should be cancelled and reissued, etc.).
Step 4) Reset your server registry:
From your main screen, go to Start-->Run.
Type “regedit” (without quotes) in the dialogue box and click OK.
Click on the “+” icon beside the HKEY_LOCAL_MACHINE branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Click on the “+” icon beside the HKEY_CURRENT_USER branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Now start the game and try to connect to Battle.net. If it fails, go to step 5.
Step 5) Check your "hosts" file:
Click on Start then Search or Find files and folders to search your hard drive for a specific file.
In the file name field, type the word "hosts" (without the quotes) and search for that file.
Once Windows has found this file, you may want to make a backup copy and name it hosts.bak.
Double-click the hosts file (not the backup) and choose to open it using Notepad.
The term ".battle.net" should not appear anywhere in this document.
* If you see any ".battle.net" entries, please delete them.
Close the Notepad document and choose Yes when it asks you if you want to save the file.
--------------------------------------------
Trend Micro free virus scan:
http://housecall.trendmicro.com/hous...start_corp.asp
Spybot Search and Destroy:
http://www.safer-networking.org
Adaware SE:
http://www.lavasoft.de
SpySweeper:
http://www.webroot.com
-General Links for further information
Related issues: (Blizzard Support)
http://www.blizzard.com/support/?id=mwr000p
Network help:
http://www.blizzard.com/support/?id=msi0423p
Forum for gameplay issues: (CD-Key required)
http://www.battle.net/forums/war3/board.as...me=war3-general
If your question wasn’t answered and you are still experiencing problems, please make a post with a detailed explanation of your issue.
If your question is in relation to staying connected to battle.net, please make a post and include a tracert (http://www.blizzard.com/support/?id=adt0631p2 ).
Section 3: DiabloII and LoD
-CD-Key in use by (another player)
Please refer to this page:
http://www.blizzard.com/support/?id=adt0641p
-CD-Key in use by (Your Name)
Please refer to this page:
http://www.blizzard.com/support/?id=adt0729p
-Character Expiration
A detailed explanation of the character expiration process can be found here:
http://www.blizzard.com/support/?id=adt0764p1
-Are you getting "Corrupt Data File" errors during gameplay or installation? (PC)
Please follow the directions listed here:
http://www.blizzard.com/support/?id=adt01633p
-Are you receiving a message saying: "Unhandled Exception: (c0000005)"? (PC)
Information regarding the c0000005 crash error:
http://www.blizzard.com/support/?id=adt0274p
http://www.opentechsupport.net/forums/arch...pic/1387-1.html
-Are you having difficulty connecting or staying connected to Battle.net?
Many people often have issues here, if you have a firewall, router and are using a newer windows program, this information will help you forward all relevant ports to enable gameplay:
Port Information for Firewalls, Proxies, and Routers:
http://www.blizzard.com/support/?id=msi0445p
If you use Windows XP built-in firewall for XP SP1:
http://www.blizzard.com/support/?id=msi0549p
If you're using Windows XP built-in firewall for XP SP2:
http://www.blizzard.com/support/?id=msi0816p
How to reconfigure other routers/firewalls:
http://www.portforward.com/routers.htm
Also, after the download of an illegal program, often these steps will help ensure you aren't infected with a virus and your server list is repaired:
Step 1) Remove the illegal program(s) from your computer.
Step 2) Run a virus/spyware/malware/adware scan(s).
Step 3) Remove any sensitive data from the computer (anything you've accessed via a password should have its password changed, Credit Cards used over that computer should be cancelled and reissued, etc.).
Step 4) Reset your server registry:
From your main screen, go to Start-->Run.
Type “regedit” (without quotes) in the dialogue box and click OK.
Click on the “+” icon beside the HKEY_LOCAL_MACHINE branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Click on the “+” icon beside the HKEY_CURRENT_USER branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Now start the game and try to connect to Battle.net. If it fails, go to step 5.
Step 5) Check your "hosts" file:
Click on Start then Search or Find files and folders to search your hard drive for a specific file.
In the file name field, type the word "hosts" (without the quotes) and search for that file.
Once Windows has found this file, you may want to make a backup copy and name it hosts.bak.
Double-click the hosts file (not the backup) and choose to open it using Notepad.
The term ".battle.net" should not appear anywhere in this document.
* If you see any ".battle.net" entries, please delete them.
Close the Notepad document and choose Yes when it asks you if you want to save the file.
--------------------------------------------
Trend Micro free virus scan:
http://housecall.trendmicro.com/hous...start_corp.asp
Spybot Search and Destroy:
http://www.safer-networking.org
Adaware SE:
http://www.lavasoft.de
SpySweeper:
http://www.webroot.com
-Are you receiving a message saying: “Realm Down”?
If you can connect to another realm:
You have been temporarily IP restricted. The more common causes are:
• Going in and out of games too quickly (most common cause)
• Spamming text in the chat channel (often associated with bots)
• Rapidly connecting/disconnecting to Battle.net (often associated with bots)
• Repeated attempts to use an invalid CD-Key
• Repeated use of an incorrect password may lock an account login for your protection
• Repeated use of third-party programs (hacks) – these include but are not limited to sending bad packets, flooding the server(s), and the use of hack programs
• Going in and out of accounts/characters too quickly
This lasts anywhere from 15 minutes to 48 hours.
Also note that attempting to connect while restricted can make the restriction last longer. All restrictions lasting longer than 48 hours should be reported to [email protected].
and for more information, Please read here:
http://www.battle.net/forums/thread.aspx?f...p=1#post1017084
If you cannot connect to any other realms, please make a post describing your problem.
-General Links for further information
More support: (Blizzard Support)
http://www.blizzard.com/support/?id=mdt000p
Network help:
http://www.blizzard.com/support/?id=msi0423p
Gameplay discussion forum: (CD-Key Required)
http://www.battle.net/forums/board.aspx?Fo...ame=d2-gameplay
General gameplay information database: (Baron's Bazaar)
http://www.baronsbazaar.com
If your question wasn't answered and you are still experiencing problems, please make a post with a detailed explanation of your issue.
If your question is in relation to staying connected to battle.net, please make a post and include a tracert (http://www.blizzard.com/support/?id=adt0631p2 ) As well the contents of your Bnetlog.txt. (found within your Diablo folder)
I'd like to thank my buddys on MSN and AIM, For resource help on these issues.
All rights on this guide are to Malloy.
I'd like to thank Kingfisherway, Metalgearliquid, blade_of_chaos and Emerald for resource help on these issues.
--------------------------------------------
Common Problems and Frequently Asked Questions:
Index:
Section 1: StarCraft and BW
-Muted Keys
-CD-Key in use by (Your Name)
-CD-Key in use by (another player)
-Patching errors
-“Corrupt Data File” error
-“Direct Draw” and “Direct Sound” errors
-AI and Trigger help
-Are you having difficulty connecting or staying connected to Battle.net?
-General links for further information
Section 2: Warcraft 3 and TFT
-Are you receiving an error that your CD-Key has been disabled for Ladder play?
-CD-Key in use by (another player)
-CD-Key in use by (Your Name)
-Your CD-Key has been muted
-Error Message: "Fatal Error, c0000005 Memory could not be read" (PC)
-Are you having difficulty connecting or staying connected to Battle.net?
-General Links for further information
Section 3: DiabloII and LoD
-CD-Key in use by (another player)
-CD-Key in use by (Your Name)
-Character Expiration
-Are you getting "Corrupt Data File" errors during gameplay or installation? (PC)
-Are you receiving a message saying: "Unhandled Exception: (c0000005)"? (PC)
-Are you having difficulty connecting or staying connected to Battle.net?
-Are you receiving a message saying: “Realm Down”?
-General Links for further information
Section 1: Starcraft and Broodwar
-Muted Keys:
If your CD-Key has been muted you can have it un-muted by entering a submission form:
http://www.blizzard.com/support/?id=eunmute000
Also, here is some more muting information that may help you understand why and how you were muted:
http://www.battle.net/info/cdkeymuting.shtml
-CD-Key in use by (Your Name)
This error typically comes up when you are lagging and will often go away after a few minutes wait but if it persists, follow these instructions:
http://www.blizzard.com/support/?id=asc0729p
-CD-Key in use by (another player)
This error comes up when another person is using the same CD-Key as yours. Battle.net will only allow one CD-Key on Battle.net at any given time. More information on this issue:
http://www.blizzard.com/support/?id=asc0641p
-Patching errors
If you are attempting to patch the game but are receiving errors in the process, please try to manually download the patch and install it from your system. They can be found here:
http://www.blizzard.com/support/?id=msc0411p
If the problem still persists, try these instructions:
http://www.blizzard.com/support/?id=asc01699p
-“Corrupt Data File” error
Corrupted data errors will require a re-installation. For more information, look here:
http://www.blizzard.com/support/?id=asc01633p
-“Direct Draw” and “Direct Sound” errors
All information in regards to this issue can be found here:
http://www.blizzard.com/support/?id=asc0152p
-AI and Trigger help
Blizzard Support will not solve trigger or AI issues through support, there are people that may be willing to help on other forums though. Here is the FAQs page for related issues:
http://www.battle.net/scc/faq/staredit.shtml
-Are you having difficulty connecting or staying connected to Battle.net?
Many people often have issues here, if you have a firewall, router and are using a newer windows program, this information will help you forward all relevant ports to enable gameplay:
Port Information for Firewalls, Proxies, and Routers:
http://www.blizzard.com/support/?id=msi0445p
If you use Windows XP built-in firewall for XP SP1:
http://www.blizzard.com/support/?id=msi0549p
If you’re using Windows XP built-in firewall for XP SP2:
http://www.blizzard.com/support/?id=msi0816p
How to reconfigure other routers/firewalls:
http://www.portforward.com/routers.htm
Now, if you still cannot join games or frequently lag out of a game or frequently disconnect, you may want to verify that your router doesn’t have the NAT Firewall enabled. This firewall was designed long after the release of Starcraft and causes many issues when online gameplay takes place. To know if your router uses this firewall, look into your user manual or call the manufacturer.
Also, after the download of an illegal program, often these steps will help ensure you aren’t infected with a virus and your server list is repaired:
Step 1) Remove the illegal program(s) from your computer.
Step 2) Run a virus/spyware/malware/adware scan(s).
Step 3) Remove any sensitive data from the computer (anything you've accessed via a password should have its password changed, Credit Cards used over that computer should be cancelled and reissued, etc.).
Step 4) Reset your server registry:
From your main screen, go to Start-->Run.
Type “regedit” (without quotes) in the dialogue box and click OK.
Click on the “+” icon beside the HKEY_LOCAL_MACHINE branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Click on the “+” icon beside the HKEY_CURRENT_USER branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Now start the game and try to connect to Battle.net. If it fails, go to step 5.
Step 5) Check your "hosts" file:
Click on Start then Search or Find files and folders to search your hard drive for a specific file.
In the file name field, type the word "hosts" (without the quotes) and search for that file.
Once Windows has found this file, you may want to make a backup copy and name it hosts.bak.
Double-click the hosts file (not the backup) and choose to open it using Notepad.
The term ".battle.net" should not appear anywhere in this document.
* If you see any ".battle.net" entries, please delete them.
Close the Notepad document and choose Yes when it asks you if you want to save the file.
--------------------------------------------
Trend Micro free virus scan:
http://housecall.trendmicro.com/hous...start_corp.asp
Spybot Search and Destroy:
http://www.safer-networking.org
Adaware SE:
http://www.lavasoft.de
SpySweeper:
http://www.webroot.com
-General links for further information
General SC and BW issues: (Blizzard support page)
http://www.blizzard.com/support/?id=msc000p
Network help:
http://www.blizzard.com/support/?id=msi0423p
Forum for gameplay issues: (CD-Key required)
http://www.battle.net/forums/board.a...ame=sc-general
If your question wasn’t answered and you are still experiencing problems, please make a post with a detailed explanation of your issue.
If your question is in relation to staying connected to battle.net, please make a post and include a tracert (http://www.blizzard.com/support/?id=adt0631p2 ) As well the contents of your Bnetlog.txt. (found within your Starcraft folder)
Section 2: Warcraft 3 and TFT
-Are you receiving an error that your CD-Key has been disabled for Ladder play?
Please refer to this post:
http://www.battle.net/forums/thread.aspx?f...tmp=1#new344730
-CD-Key in use by (another player)
Please refer to this page:
http://www.blizzard.com/support/?id=awr0641p
-CD-Key in use by (Your Name)
Please refer to this page:
http://www.blizzard.com/support/?id=awr0729p
-Your CD-Key has been muted
If your CD-Key has been muted you can have it un-muted by entering a submission form:
http://www.blizzard.com/support/?id=eunmute000
Also, here is some more muting information that may help you understand why and how you were muted:
http://www.battle.net/info/cdkeymuting.shtml
-Error Message: "Fatal Error, c0000005 Memory could not be read" (PC)
Please follow all the steps listed here:
http://www.blizzard.com/support/?id=awr0649p
-Are you having difficulty connecting or staying connected to Battle.net?
Many people often have issues here, if you have a firewall, router and are using a newer windows program, this information will help you forward all relevant ports to enable gameplay:
Port Information for Firewalls, Proxies, and Routers:
http://www.blizzard.com/support/?id=msi0445p
If you use Windows XP built-in firewall for XP SP1:
http://www.blizzard.com/support/?id=msi0549p
If you’re using Windows XP built-in firewall for XP SP2:
http://www.blizzard.com/support/?id=msi0816p
How to reconfigure other routers/firewalls:
http://www.portforward.com/routers.htm
Also, after the download of an illegal program, often these steps will help ensure you aren’t infected with a virus and your server list is repaired:
Step 1) Remove the illegal program(s) from your computer.
Step 2) Run a virus/spyware/malware/adware scan(s).
Step 3) Remove any sensitive data from the computer (anything you've accessed via a password should have its password changed, Credit Cards used over that computer should be cancelled and reissued, etc.).
Step 4) Reset your server registry:
From your main screen, go to Start-->Run.
Type “regedit” (without quotes) in the dialogue box and click OK.
Click on the “+” icon beside the HKEY_LOCAL_MACHINE branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Click on the “+” icon beside the HKEY_CURRENT_USER branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Now start the game and try to connect to Battle.net. If it fails, go to step 5.
Step 5) Check your "hosts" file:
Click on Start then Search or Find files and folders to search your hard drive for a specific file.
In the file name field, type the word "hosts" (without the quotes) and search for that file.
Once Windows has found this file, you may want to make a backup copy and name it hosts.bak.
Double-click the hosts file (not the backup) and choose to open it using Notepad.
The term ".battle.net" should not appear anywhere in this document.
* If you see any ".battle.net" entries, please delete them.
Close the Notepad document and choose Yes when it asks you if you want to save the file.
--------------------------------------------
Trend Micro free virus scan:
http://housecall.trendmicro.com/hous...start_corp.asp
Spybot Search and Destroy:
http://www.safer-networking.org
Adaware SE:
http://www.lavasoft.de
SpySweeper:
http://www.webroot.com
-General Links for further information
Related issues: (Blizzard Support)
http://www.blizzard.com/support/?id=mwr000p
Network help:
http://www.blizzard.com/support/?id=msi0423p
Forum for gameplay issues: (CD-Key required)
http://www.battle.net/forums/war3/board.as...me=war3-general
If your question wasn’t answered and you are still experiencing problems, please make a post with a detailed explanation of your issue.
If your question is in relation to staying connected to battle.net, please make a post and include a tracert (http://www.blizzard.com/support/?id=adt0631p2 ).
Section 3: DiabloII and LoD
-CD-Key in use by (another player)
Please refer to this page:
http://www.blizzard.com/support/?id=adt0641p
-CD-Key in use by (Your Name)
Please refer to this page:
http://www.blizzard.com/support/?id=adt0729p
-Character Expiration
A detailed explanation of the character expiration process can be found here:
http://www.blizzard.com/support/?id=adt0764p1
-Are you getting "Corrupt Data File" errors during gameplay or installation? (PC)
Please follow the directions listed here:
http://www.blizzard.com/support/?id=adt01633p
-Are you receiving a message saying: "Unhandled Exception: (c0000005)"? (PC)
Information regarding the c0000005 crash error:
http://www.blizzard.com/support/?id=adt0274p
http://www.opentechsupport.net/forums/arch...pic/1387-1.html
-Are you having difficulty connecting or staying connected to Battle.net?
Many people often have issues here, if you have a firewall, router and are using a newer windows program, this information will help you forward all relevant ports to enable gameplay:
Port Information for Firewalls, Proxies, and Routers:
http://www.blizzard.com/support/?id=msi0445p
If you use Windows XP built-in firewall for XP SP1:
http://www.blizzard.com/support/?id=msi0549p
If you're using Windows XP built-in firewall for XP SP2:
http://www.blizzard.com/support/?id=msi0816p
How to reconfigure other routers/firewalls:
http://www.portforward.com/routers.htm
Also, after the download of an illegal program, often these steps will help ensure you aren't infected with a virus and your server list is repaired:
Step 1) Remove the illegal program(s) from your computer.
Step 2) Run a virus/spyware/malware/adware scan(s).
Step 3) Remove any sensitive data from the computer (anything you've accessed via a password should have its password changed, Credit Cards used over that computer should be cancelled and reissued, etc.).
Step 4) Reset your server registry:
From your main screen, go to Start-->Run.
Type “regedit” (without quotes) in the dialogue box and click OK.
Click on the “+” icon beside the HKEY_LOCAL_MACHINE branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Click on the “+” icon beside the HKEY_CURRENT_USER branch.
Click on the “+” icon beside the Software branch.
Select the Battle.net branch and press the delete key.
Now start the game and try to connect to Battle.net. If it fails, go to step 5.
Step 5) Check your "hosts" file:
Click on Start then Search or Find files and folders to search your hard drive for a specific file.
In the file name field, type the word "hosts" (without the quotes) and search for that file.
Once Windows has found this file, you may want to make a backup copy and name it hosts.bak.
Double-click the hosts file (not the backup) and choose to open it using Notepad.
The term ".battle.net" should not appear anywhere in this document.
* If you see any ".battle.net" entries, please delete them.
Close the Notepad document and choose Yes when it asks you if you want to save the file.
--------------------------------------------
Trend Micro free virus scan:
http://housecall.trendmicro.com/hous...start_corp.asp
Spybot Search and Destroy:
http://www.safer-networking.org
Adaware SE:
http://www.lavasoft.de
SpySweeper:
http://www.webroot.com
-Are you receiving a message saying: “Realm Down”?
If you can connect to another realm:
You have been temporarily IP restricted. The more common causes are:
• Going in and out of games too quickly (most common cause)
• Spamming text in the chat channel (often associated with bots)
• Rapidly connecting/disconnecting to Battle.net (often associated with bots)
• Repeated attempts to use an invalid CD-Key
• Repeated use of an incorrect password may lock an account login for your protection
• Repeated use of third-party programs (hacks) – these include but are not limited to sending bad packets, flooding the server(s), and the use of hack programs
• Going in and out of accounts/characters too quickly
This lasts anywhere from 15 minutes to 48 hours.
Also note that attempting to connect while restricted can make the restriction last longer. All restrictions lasting longer than 48 hours should be reported to [email protected].
and for more information, Please read here:
http://www.battle.net/forums/thread.aspx?f...p=1#post1017084
If you cannot connect to any other realms, please make a post describing your problem.
-General Links for further information
More support: (Blizzard Support)
http://www.blizzard.com/support/?id=mdt000p
Network help:
http://www.blizzard.com/support/?id=msi0423p
Gameplay discussion forum: (CD-Key Required)
http://www.battle.net/forums/board.aspx?Fo...ame=d2-gameplay
General gameplay information database: (Baron's Bazaar)
http://www.baronsbazaar.com
If your question wasn't answered and you are still experiencing problems, please make a post with a detailed explanation of your issue.
If your question is in relation to staying connected to battle.net, please make a post and include a tracert (http://www.blizzard.com/support/?id=adt0631p2 ) As well the contents of your Bnetlog.txt. (found within your Diablo folder)
I'd like to thank my buddys on MSN and AIM, For resource help on these issues.
All rights on this guide are to Malloy.
I'd like to thank Kingfisherway, Metalgearliquid, blade_of_chaos and Emerald for resource help on these issues.
